Guidance on Remote Communication Technologies for Delivering Audio-Only Telehealth

An Update on Guidance Issued During the COVID-19 Public Health Emergency by the Office for Civil Rights

This resource describes guidance from the U.S. Department of Health and Human Services’ (HHS) Office for Civil Rights (OCR) on the use of remote communication technologies, including audio-only technology (e.g.,Voice over Internet Protocol (VoIP) and mobile technologies that use electronic media such as the internet, intra-and extranets,  cellular, and Wi-Fi), to provide telehealth in compliance with HIPAA.

Key Point

  • Healthcare providers covered by HIPAA can use remote communication technologies to provide telehealth services, including audio-only services, in compliance with the HIPAA Privacy Rule.